Welcome to eMerge Helpdesk

In order to streamline support requests and serve you better, we utilise a ticketing system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference, we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket. If you require, you may consult the guidelines and procedures to create a ticket.

When submitting tickets beyond office-hours please follow-up ticket by a phone call to the emergency phone number. Calls outside office hours carry a surcharge.

This ticketing system is for use ONLY by eMerge clients. Not a client yet? Contact us and see how you can benefit from reliable, efficient and trusted support.

Open a New Ticket


Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please login.

Check Ticket Status


We provide archives and history of all your current and past support requests complete with responses.

Download Remote Assistance


Download this software to grant eMerge support personnel access to your computer.